Frequently asked Questions

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Frequent
Questions

frequently asked

WHERE ARE YOU LOCATED?

Our office is based in Slidell, Louisiana, but we provide services to the Greater New Orleans region, including Northshore, as well as online, via email. In-person consultations can be scheduled via our contact us page and we will meet our clients where it is convenient for them, especially other businesses and/or non-profit organizations. Applicable service charges will apply. For out-of-town clients, a conference call, zoom meeting or face-time call can be scheduled to address any details of your order within 4 to 8 hours of lead time {in most cases}. 

CAN YOU PROVIDE SERVICE TO OUT OF TOWN CLIENTS? 

Yes, Elegance by Dezign, llc services both locally and around the United States with clientele located in Northern Louisiana, Atlanta, Charleston, SC --Texas, Mississippi, as well as California! We ship throughout the contiguous 48 United States! All orders and proofs are communicated electronically via email and hard copy proofs can be mailed upon the request of the client. Samples can also be ordered and shipped directly to you. 




IS THERE A CONSULTATION SERVICE CHARGE?

A non-refundable consultation fee of $35 is due upon scheduling your 1-hr consultation. If the client places the order after the consultation, this fee will be applied to your deposit or balance. Fees may be more if outside of the Greater New Orleans Area. In-person {on-location} consultations currently servicing New Orleans (East and Westbank) Metairie, and Northshore}. Additional fees will apply out of town patrons or locals may take advantage of our video conference calls for $25/1hr consultation. {No charge for funeral program phone consultations} 



HOW DO I PLACE AN ORDER OR RECEIVE A COST ESTIMATE?

To make an order inquiry, place an order, or receive a cost estimate, please send us an email to: cassy@elegantdezign.com or via our contact us page with the details of your event and/or invitation or  stationery needs. We will respond to you within 24 hours. You may also feel free to call us at 985.707.3084 during office hours: Tuesday-Friday 10 a.m. - 2 p.m. | 4 p.m.-6p.m. Some Saturday appointments available upon request. All orders require a $50 minimum deposit to secure design time which will be communicated in your estimate/invoice.

WHAT IS YOUR SHIPPING & HANDLING PROCESS?

To ensure the best cost savings for our customers, we utilize flat rate shipping of the United States Postal Service (USPS). This cost and estimated delivery date and time is conveyed in each client's initial cost estimate and/or invoice. Special orders placed by phone or via email can also be shipped via UPS Second Day Air, or Next Day Air. Applicable shipping charges will apply. If an order is placed with an incorrect shipping address {at the error of the client}, the customer will be required to pay the costs to have an order(s) re-shipped.

The sooner the better! Our weekly schedules tend to fill up pretty quickly - especially during the fall and winter wedding seasons, so the sooner you reach out to us, the more likely you are to get your desired order delivery date! To reserve design time, client must initially pay required order deposit along with all details related to your order. These details include event date, color scheme, order quantities and more. Estimates or invoices are emailed to the client upon order inquiry and/or order placement.

Design time usually takes 2 to 5 business days from order placement after order deposit has been paid. From the time of client's "ok to print" to client delivery for general orders, please allow 7 to 14 business days; depending on order content and complexities. For wedding invitations, please allow 21 business days after "ok to print" for order delivery. Due to the nature of custom orders, we do not offer rush delivery design, or printing services because this undermines the integrity of your design and order quality.

Design fees start @ $65-$75 plus printing, delivery and accessories if applicable. Design fee is included in total estimate price. Once you have placed an order, an invoice will be sent to the client via email within 24 hours after design and order details have been discussed. Deposit amounts vary based on order, however a minimum of $50 is required to place an order. In some orders, 50% may be required. Paid deposits will be deducted from order balance. Deposits and subsequent payments can be made directly from the emailed invoice sent to the client. A receipt will automatically be generated, and sent to the client as well as notification of the payment sent directly to Elegance by Dezign.

Each design we create, is created with elegance, precision and pride. Because each order is unique, we often use former creations to allow other potential clients to gather ideas for their upcoming celebrations and events. Every order is an original, because it is based on your color scheme, theme, photos etc. We reserve the right to re-use custom designs for marketing purposes only and/or re-create or re-use the same premise of a design based on customer request. If you do not want your photos featured, we will respect your right to decline, however, we still have the right to the design.

We may collect the following information: 
  • Name
  • Email address 
  • Address (if mailing samples or for order delivery)
  • Phone Number (if you allow us to contact you regarding changes/updates on your order)

We ask for information to understand your needs and provide you with a better service, and in particular for the following reasons: 
Internal record keeping and maintaining our client roster:
Use the information to improve our products and services.
Periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Use the information to customize the website according to your interests.

**Please note: We will never sell your information for any reason nor under any circumstance. Your privacy is respected. If you do not wish to receive any promotional information or updates on new products or services, please send us an email to: cassy@elegantdezign.com. 



Once order deposit is received, within 2 to 5 business days, the client will receive a proof via email address provided. Proof details and disclaimers will be sent in detail when the order is in that stage of the order process. Client is responsible for viewing the proof and emailing any edits or changes via reply to Elegance by Dezign. Balance is due in full upon "ok to print" before any final printing will commence.

It is the SOLE responsibility of the client to proof carefully for name spellings, venue names, and ALL information on invitations, programs, labels etc. to ensure accuracy. Any changes, edits, deletions, or additions, should be sent via email reply accordingly. Changes will be made and sent back to the client for re-proofing. The client must submit an “ok to print” via email reply to the proof submitted by Elegance by Dezign, or via hard copy form in writing via client signature before any order goes to final print. When the design is approved by client with an “ok to print” the order will be submitted to pre-production for final printing. Client will be notified when order is completed and shipped out for delivery.

Samples from any item you see in any of our galleries may be placed directly online {availability may vary depending on the request}; Samples of custom ordered designs can be placed by filling out the form on the “contact us” page. Applicable fees will apply. Electronic samples are free of charge. Hard copy samples and our product gallery can also be viewed in person by scheduling a consultation. 

Pricing & Cost is determined by your custom order. There are so many options with our products that we only order specific pricing on promotional products and/or services (i.e. Holiday and/or Business Card Promotions). A custom cost estimate will be provided to you before any order will be finalized. This process applies to wedding stationery, funeral programs, and souvenir/ad books. To place an order or for general inquiries, call 504.232.7376. In general, custom design fees start @$45-$55/hr depending on the product or service. Product fees or other costs related to your order will be communicated in your custom estimate that will be communicated via email. Questions are always welcome via phone or "contact us" form via website. We look forward to hearing form you.

An invoice will be electronically sent to you and payments can be made via  our secure invoicing system via debit/credit card by way of Visa, MasterCard or American Express. Elegance by Dezign will receive a notification of your payment. Full balance payment is due upon “ok to print”. For electronic files (i.e. logos and resumes) full payment is due before final high-quality image will be released to client. Please note: Your financial information is NEVER stored in our system.

Once your deposit has been received and processed, your custom design will begin. Once you custom design for your invitation, program, etc. is completed, a proof will be sent for you to approve for final printing. Hard copy proofs are standard only with wedding invitation orders. For all other orders, a hard copy proof may be assessed a service charge. Fees will vary depending on the product(s) ordered.

Due to the nature of the custom order business, all deposits and payments are NON-REFUNDABLE. This is why we urge our clients to review the cost estimate for all aspects of order from design, accessories and supplies before placing your order. If something has to be re-printed after the client has emailed an “ok to print”, the client will be responsible for re-printing, stock, and labor fees accordingly. 


Wedding Invitations begin at $425 and the average client couple spends $675-$800  for 5-7 piece luxe suites. However, custom packages are available to clients based on their varied individual needs. 
General event invitations cost on average of $350 and up depending on the quantity and order components. 
For more details on wedding invitation suites, all occasion party invites, graduation announcements and/or to find out more about a custom package, please click below or email: cassy@elegantdezign.com. Feel free to text or call 985.707.3084 during office hours.  If after hours, calls and messages will be returned on the following business day.

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shirley r.

rowlett, texas

"Mrs. Wiltz and her staff was very prompt and professional. She did an excellent job on my daughter's high school graduation invitations, I returned for her college graduation announcements. She gave me exactly what I wanted. Perfection. Definitely a repeat customer."

amanda f.

LaPlace, LA

"Casandra was amazing! She is very thorough and timely. She stays on top of everything without being reminded to do things. She took majority of the stress off of me and I really appreciate her. Casandra coordinated my sister’s wedding 4 years ago and her work is still exceptional and consistent."

jeanna lee

marrero, louisiana

"God sent when I did not expect! Exceptional experience. Went beyond the call to answer all questions and provide exactly what I wanted plus more. Great quality of work provided. From the beginning with wedding invitations to now working on my thank you cards. I would recommend to others.

WHAT PEOPLE ARE SAYING

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